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| Incorrect ID or
PIN |
- Check the obvious things
first: (1) "Caps Lock" is OFF on your keyboard before you
start typing in your username or password; (2) You typed
your Network ID - the same username and password you use for
your Keystone email account and for Blackboard.
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- Verify your Network ID, and
test it by logging onto a College computer or your Keystone email
account. If successful there, please submit a
Logon Problem Report telling us what you were unable to
access.
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- Contact Keystone's
Information Technology
Help Desk if you have
forgotten your password.
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| AOL Users |
The AOL Browser is not
recommended for database access. After connecting to the
internet, minimize the AOL screen and use Internet Explorer or
Netscape for browsing and access. |
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Accessing from Work |
EZProxy should work
with most workplace systems. If it does not, then your workplace
has probably disabled all proxy use. Contact your local
administrator. |
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Browser Requirements |
We recommend the latest versions
of Internet Explorer or Netscape for access.
(Browser
Health Check from Proquest)
Cookies must be enabled. For instructions on enabling cookies
click here.
Download the latest version of Netscape
Download Internet Explorer for Windows
Download Internet Explorer for
the Macintosh
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| Bookmarks,
Favorites, etc. |
Bookmarks, shortcuts and
favorites are not recommended to access databases and are not
reliable. Enter through the Off Campus links on the Library's
homepage or the Database page. |
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| PDF documents |
To access PDF files, you need
Adobe Reader.
Download the
latest version of Adobe Reader here. |
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Norton Antivirus/Firewall Issues |
The Library authenticates users via
referral URLs. Some Norton users have experienced access issues
due to NIS/NPF blocking referrer information. If you experience
this issue, you will need to make the following adjustments to
allow access to the databases without disabling NIS or NPF.
(This
information is adapted from the
Norton site.) |
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Some Web pages require
referrer information before allowing you to view their
page. If you want to allow referrer information to pass
to a particular Web page, you must create a rule for it.
To create a rule that permits referrer information
- Open Norton
Internet Security or Norton Personal Firewall.
- Do one of the
following.
- In Norton
Internet Security or Norton Personal Firewall
2003: Click Options > Internet
Security, and then click the Web Content
tab.
- In Norton
Internet Security or Norton Personal Firewall
2004 or newer: Double-click Privacy Control,
and then click Advanced.
- In the bottom of the
Advanced window, click Add Site.
**
- In the New
Site/Domain box, type the name of the site that you
want to receive the referrer information, and click
OK.
The site name appears in the left frame of the
Options window.
- Click the name of
the new site.
- On the Global
Settings tab, under the Information about
visited sites section, uncheck Use default
settings.
- Click Permit.
- Click OK to
close the Options window.
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**Here are the sites
you need to add:
-
library.keystone.edu
- search.ebscohost.com
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infotrac.galegroup.com
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www.netlibrary.com
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www.bellhowell.infolearning.com
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| Enabling Cookies |
The steps below will walk you
through checking or enabling cookies on your browser. If you are
unsure of the browser version you're using, please go to
Help>About on your browser menu bar. |
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Internet Explorer 6.0
- Go
to Tools
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Choose Internet Options
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Choose Privacy
- Move
lever down to Accept All
Cookies
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Click OK to save
Internet
Explorer 5.0 or 5.5 for Windows
- Go
to Tools
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Choose Internet Options
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Click Security
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Click Custom Level
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Scroll down until you see
cookies and change both to
enable all cookies
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Click apply then
OK
Internet
Explorer for Macintosh
- Go
to Edit>Preferences
-
Click Receiving files>Cookies
- Set
When Receiving Cookies
to Never Ask or Ask for Each Site
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Click OK to save
Netscape 7.0
or higher
- Go
to Edit
-
Choose Preferences
-
Click Privacy & Security
-
Click Cookies
-
Click
Enable all cookies
Netscape
6.x
- Go
to Edit
-
Choose Preferences
-
Click Advanced
-
Click
Cookies
-
Click Enable all Cookies
-
Click OK
Netscape
4.x
-
Click on Edit
-
Click on Preferences
-
Click on Advanced
-
Choose Accept all cookies
-
Click OK
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